How much will it cost me for shipping and handling charges?-
Postage charges depends on the areas tariff : Area 1 : Metropolitan France : postage charges 7 euros; Area 2 : European countries and DOM TOM (overseas departements and territories): postage charges 10 euros; Andorra, Austria, Belgium, Czech Republik, Denmark, DOM TOM, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco,Netherlands, Norway,Poland, Portugal,United Kingdom,Slovakia, Sweeden and Switzerland. Area 3 : anywhere else in the world : postage charges 15 euros; (except China and Niger where we don't sell)
- How can I return an item if I have lost the returning paper/or the bill?
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- How much will the postage cost ?
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Les frais d'envois sont calculés en fonction de trois zones tarifaires :
Zone 1 : France métropolitaine : frais de livraison de 7 euros;
Zone 2 : DOM-TOM et Europe : frais de livraison de 10 euros; Allemagne, Belgique, Pays Bas, Luxembourg, Grande Bretagne, Italie, Espagne, Autriche, Danemark, Irlande et Portugal
Zone 3 : Reste du Monde : frais de livraison de 15 euros ; (à l’exception de la Chine et le Niger où nous ne vendons pas)
- How can I follow up the status of my order?
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You can track your parcel by e-mail.
- How to buy ?
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To accomplish your order, go about things as follows:
- add articles wanted in the basket - A page of summary apparait. Press on the button Validate your order.
- Then identify with you (your count is already created, I proved in database) by grabbing your mail and by keyboarding your password.
Click on Validating.
- choose your addresses of delivery and invoicing, then click on Following Stage
- You arrive on the summary of the basket. On this page, apparait general summary (articles + expenses of harbour). By using the elevator if necessary on the side, you will be able to click on the button to Validate your order (and not the button Validate in front of the field Have).
- You arrive sur a page inviting you on Acceder to the online payment. - etes you then on the party online Payment (party reassured by the site).
- You arrive sur a page inviting you on Acceder to the online payment. - etes you then on the party online Payment (party reassured by the site).
- You arrive sur a page inviting you on Acceder to the online payment. - etes you then on the party online Payment (party reassured by the site).
- You arrive on a page inviting you to enter on the online payment. - then you are on the party online Payment (party reassured on the site).
Once this procedure was performed, candidacy will be sent to you for the very quick delay.
Have a good day and good purchases on the www.hectoretlola.com site
- What is Hector et Lola's return policy?
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You can return the goods that you have bought within a delay of 15 days.You will be paid back if the sweater returned to us in its original bag is in perfect conditions. It will take no more than 15 days.You should pay for postage charges.If you exchange it you will pay for the new order's postage.
- I'm having problems ordering. What can I do?
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To order do as follow :
- Add the chosen items to your shooping basket
- A shopping basket summary page will appear. Click on confirm
- Then identify yourself ( your have already an account, we checked it on our Data base) by filling with your e-mail address and password. Click on Confirm.
-Choose your delibery and billing's address, click on Following Step -You'll see your shopping basket's summary. On this page find a general summary ( items + postage charges). By using the lift(elevator) on the side, you will reach the Confirm bottom (not the Confirm bottom face to Credit's link).
-You will arrive to the online payment page. You'll be invited to pay on line with the secure system. Once your order is registered, you will receive your parcel in a very short lap of time.
IF YOU STILL HAVE ANY PROBLEM DONT HESITATE TO CONTACT US. WE'LL ANSWER YOU AS SOON AS POSSIBLE.
Have a very nice shopping 's day on the Hector et Lola's website
